Shipping and returns

Shipping Information

Shipping options may vary depending on the delivery address, time of order, and product availability. During checkout, you’ll see the available shipping methods and any applicable shipping costs.

Please note:

• Orders can only be delivered to countries where the Suitical.com online store is currently available.
  If your country is not listed or delivery is not yet possible, please use our store locator to find a nearby pet store — online or physical — that offers Suitical products.

• Product availability may change. Suitical.com reserves the right to cancel an order if the product is no longer in stock at the time of processing. You will be notified if this occurs.

• Delivery times may be delayed due to national holidays.
  Holidays vary by country and can affect both shipping and delivery times.
  Orders placed just before or during a national holiday may be processed with a slight delay.

How much is shipping and when will my package arrive within the US?

We are proud to offer you FREE standard shipping on all products. Orders are shipped from our US warehousing partner eShipping, based in Chicago. Depending on your address, delivery takes 1-5 business days on average.

Can I update or cancel my order once it has been placed?

Once your order has been confirmed in our system, it is immediately sent to our warehouse for order processing. Due to this, we are unable to cancel or change your order once it has been submitted in our system. However, please review our return policy below if you wish to receive a different size or refund for your item(s) once they arrive.