Exchange and Return Policy

Returns

When you purchase remotely from a webshop, you are legally entitled as a consumer to a 14-day reflection period. This period starts after you have received your order. In practice, this means you may return a product within 14 calendar days. You can notify us within 14 days of receiving (part of) your order that you wish to cancel the purchase, without giving a reason. After this notification, you have another 14 days to return the product.

Return Conditions

The condition is that you return the product in its original packaging—if reasonably possible—and that the product shows no signs of use. You may remove the product from its packaging and hold it next to your pet to check the fit. However, due to hygiene reasons, the product must not have come into contact with your pet. If upon return we find that the product is stained, worn, contains hairs, smells, or has been washed, we may charge costs for depreciation.

Product Unsellable?

If the product is unsellable (100% depreciation), you may choose to have it sent back to you. In that case, you will be responsible for the shipping costs.

You may also choose not to have the products sent back. In that case, they will be donated to a good cause (local shelter). Since we sometimes receive products that are not returned in new condition, we unfortunately must enforce these rules for trying on and/or returning items.

How to Return

If you wish to return all or part of your order, please register your return through our GoParcel return portal.

• Go to the return portal

• Enter your order number and postal code

• You can find the order number in your order confirmation emails

• Indicate which product(s) you wish to return and select a reason

• Pay for your return label

Once you’ve received your return label, you have 14 days to ship the package according to the instructions.

If you have any questions, please contact our customer service.